1. Information We Collect

We may collect and process the following types of information:

• Personal Information: Full name, email address
• Contact Information: Email address, phone number (if provided voluntarily)
• Payment Information: Transaction details, payment method (via Stripe or other third-party processors - we do not store full card numbers)
• Technical Information: IP address, browser type, device type, operating system
• Usage Data: Activity on our website or app (e.g. page views, time on site)
• Location Data: Based on IP or if location access is enabled

2. How We Use Your Data

We use your data for the following purposes:

• To provide and operate VIA eSIM data-only services
• To process and manage your purchases and payments
• To communicate with you regarding your account or transactions
• To provide customer support
• To improve and customize our products and services
• To comply with legal requirements

3. Legal Basis for Processing (for EU users)

If you are in the EEA, we process your personal data based on:

• Performance of a contract
• Your consent
• Compliance with legal obligations
• Legitimate interests (e.g., fraud prevention, product improvement)

4. Your Data Protection Rights (GDPR)

As a user located in the EU or EEA, you have the following rights:

• Right to access your personal data
• Right to rectification of incorrect or incomplete data
• Right to erasure ("right to be forgotten")
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a data protection authority

To exercise your rights, contact us at [email protected].

5. Sharing Your Data with Third Parties

We do not sell your personal information. We may share it only with:

• Payment processors (e.g., Stripe)
• Cloud hosting providers
• Analytics tools (e.g., Google Analytics)
• Customer service platforms
• Regulators or authorities when legally required

All third parties are required to comply with data protection laws and to use the data only for specified purposes.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Enable website functionality
• Analyze traffic and usage patterns
• Personalize content and ads

You can control cookies through your browser settings. For more details, refer to our Cookie Policy.

7. International Data Transfers

Your information may be transferred and processed outside your country of residence, including to countries outside the EEA. In such cases, we implement appropriate safeguards such as:

• European Commission Standard Contractual Clauses
• Binding Corporate Rules or other legal mechanisms

8. Data Retention

We retain your personal data only as long as necessary for:

• Providing services
• Legal and regulatory requirements
• Security, fraud prevention, and dispute resolution

When your data is no longer required, we delete or anonymize it securely.

9. Data Security

We implement industry-standard security practices to protect your data, including:

• SSL encryption
• Access control and authentication
• Regular security monitoring and backups

However, no method of transmission or storage is 100% secure.

10. Children's Privacy

Our services are not intended for individuals under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any changes will be posted on this page. If the changes are significant, we will notify you via email or app notification.

Last updated: 01/27/2025

12. Contact Information

For any inquiries or requests related to privacy, please contact us:

• VIA eSIM SH.P.K
• NUI: 812122571
• Email: [email protected]
• Website: www.viaesim.com

Address

• 131 Continental Dr
• Suite 305
• Newark
• Delaware
• 19713

Note: VIA eSIM offers data-only eSIM services. Our products do not include voice calling or SMS capabilities, and we do not assign or manage phone numbers.