Welcome to VIA eSIM. By using our service, you agree to be bound by the following terms and conditions. Please read carefully before proceeding.

1. Fair Usage Policy

How Pa Limit works · Updated 26/10/2026

In short
• Every day you get 3 GB at full 4G/5G speed (2 GB on Global plans).
• Once you use it up, the internet doesn't stop. It continues at 1 Mbps (512 kbps on Global) until the end of the day.
• Full speed resets automatically after midnight local time. You don't need to do anything.
• Hotspot is allowed.

What "Pa Limit" means
There is no total allowance that runs out, so you stay online for all the days of your plan. To keep networks fast for everyone, each day has a full-speed allowance. After that, the speed is reduced until the next day's reset.

What you can do at 1 Mbps
WhatsApp, Viber and messaging · maps and navigation · email · light browsing · music · lower-quality video calls. HD video, online gaming and large downloads will be slow until the reset. For those, use Wi-Fi or wait for the next day.

Hotspot
You can share the internet with your devices or travel companions. Keep in mind the daily allowance applies to all devices combined.

What is not allowed
• reselling or sharing the connection with others for payment;
• use in automated devices (SIM boxes, permanent routers, bulk messaging systems);
• torrents / P2P, servers, or continuous uploads and downloads all day long;
• use as a permanent home or office internet connection. Pa Limit is for travel;
• any illegal use, or attempts to bypass the daily limit.
If a plan is clearly used against these rules, we may limit or suspend it. We will contact you first when possible.

Network speed
Full speed depends on the local network, signal and network load at the time. Operators may reduce speed during peak hours, even before the daily limit.

Updates to these rules
From time to time we improve our plans to keep the internet fast and the price fair. We applied the 26/10/2026 update to all Pa Limit plans, including active ones, because it gives most customers faster internet: 3 GB every day at full speed instead of 3 Mbps all the time. If this update doesn't suit you for a plan purchased before this date, write to us on WhatsApp.

2. Device Compatibility

It is the customer's responsibility to ensure that their device supports eSIM technology before purchasing. We are not liable for issues caused by device incompatibility.

3. Refund Policy

Refunds are only issued if the issue is on our side. If the service has been activated correctly and no technical problems exist on our side, no refunds will be issued.

4. Service Availability

It is your responsibility to verify whether the countries you wish to use the service in are covered. Coverage may change, and we advise checking our list of supported countries regularly.

5. Legal Usage

The eSIM service must be used in compliance with all applicable local and international laws and regulations.

6. Security

You are responsible for securing your data and protecting your device from unauthorized access while using our services.

7. Intellectual Property

All copyrights and intellectual property rights related to the VIA eSIM service are reserved. Unauthorized use of protected material is prohibited.

8. Limitation of Liability

We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the eSIM service.

9. Changes to Terms

We reserve the right to modify these terms at any time. Updates will be posted on our website. If changes are significant, we may notify you via email or in-app notification.

10. Governing Law and Jurisdiction

These terms are governed by and construed in accordance with the laws of the Republic of Kosovo. Any disputes shall be subject to the exclusive jurisdiction of the courts of Pristina, Kosovo.

11. Dispute Resolution

In the event of a dispute, the parties will first attempt to resolve the issue through friendly negotiation. If unsuccessful, disputes will be resolved through arbitration in accordance with applicable laws.

12. Payment Terms

Payments are processed securely via third-party processors such as Stripe, the App Store, or Google Play. Prices may vary based on region or promotions. You are responsible for any fees or taxes applicable to your purchase.

13. Prohibited Uses

Users are prohibited from using the service for illegal purposes, spam, data harvesting, VPN tunneling in restricted countries, or any other misuse that violates these terms or applicable laws.

14. Contact

For questions or concerns related to these terms, please contact our customer support at [email protected]